Return & Exchange Policy
At Ikaa, we are committed to ensuring a smooth and reliable experience for every customer. To maintain quality and consistency across all orders, please review our policy carefully before making a purchase.
Order Confirmation
• All orders placed on our website are final.
• Once an order is confirmed, it cannot be cancelled, modified, or refunded.
Exchanges
We offer size exchanges only under the following conditions:
Eligibility
• The product must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
• A valid proof of purchase is required.
• Exchanges are only applicable for the same product in a different size.
• We do not allow exchanges for different styles, designs, or products.
Request Timeline
• Exchange requests must be raised within 7 days of delivery.
• Once approved, the product must be shipped back within 5 days of approval.
Process
• To initiate an exchange, email us at orders@shopikaa.in or contact us at +91 9326535962 / +91 90046 95143.
• Please do not ship the product without prior approval, as unapproved returns will not be accepted.
Shipping
• All shipping costs for exchange requests must be borne by the customer, including both return shipping to Ikaa and re-delivery of the exchanged item. The re-delivery will be arranged by us at a charge of ₹300, payable via QR code prior to dispatch.
• We recommend using a reliable courier service, as we are not responsible for lost or damaged shipments during transit.
Turnaround Time
• Once the returned item is received and passes our quality check, the replacement will be dispatched within 7–8 business days.
Unavailable Size
• If the requested size is unavailable, a store credit equal to the product value will be issued.
• Store credit is valid for 3 months and will be shared via email as a coupon code.
• Store credit cannot be extended, transferred, or redeemed for cash.
No Returns / No Refunds
• We do not offer returns or refunds on any products once sold.
• Exchanges are the only resolution for eligible cases.
Alterations
• We do not offer alterations on any orders.
• For fit-related concerns, customers may request a size exchange as per our exchange policy.
Custom & Discounted Orders
• All customised and discounted items are final sale.
• These are not eligible for exchange, return, or refund.
Damaged / Incorrect Products
If you receive a product that is damaged, defective, or incorrect:
• Notify us within 48 hours of delivery.
• Email us with clear images of the product and packaging at orders@shopikaa.in.
If approved:
• We will arrange a replacement or store credit.
• The product must be returned in unused condition with original tags and packaging.
Important Notes
• Items showing signs of wear, stains, damage, perfume, or alteration will not be accepted.
• Ikaa reserves the right to decline exchanges that do not meet the above conditions.
• In rare cases where a refund is approved, it may take 7–10 business days depending on your payment provider.