We want your Ikaa experience to be as seamless as possible. Here’s everything you need to know about our orders, exchanges, and COD.

This policy applies to purchases made through our official website.

•⁠  ⁠No refunds are offered.
•⁠  ⁠All orders are final sale.
•⁠  ⁠Partial COD is available on eligible COD orders. A 10% advance is required to confirm your order, with the remaining balance payable on delivery.
•⁠  ⁠One size exchange is permitted per order, subject to availability.
•⁠  ⁠Customised and discounted pieces are not eligible for exchange.

Eligibility for Exchange

Size exchanges are accepted only for the same product in a different size.

To be eligible:

•⁠  ⁠The item must be unworn, unwashed, unused, with all original tags and packaging intact.
•⁠  ⁠Exchange requests must be raised within 3 days of delivery.
•⁠  ⁠Once approved, the product must reach our studio within 7 days.
•⁠  ⁠Items with stains, scents, signs of wear, damage, or alteration will not be accepted.
•⁠  ⁠Exchanges are subject to size availability.

If the requested size is unavailable, store credit equal to the product value will be issued.

Exchange Process

Step 1: Raise a Request

Email us at [orders@shopikaa.in] or contact us at +91 93265 35962 / +91 90046 95143 within 3 days of receiving your order.

Please wait for approval before shipping the product back. Unauthorised returns will not be accepted.

Step 2: Ship Your Product

•⁠  ⁠Once your exchange is approved, ship the product back to Ikaa at your own cost.
•⁠  ⁠The product must reach our studio within 7 days of approval.
•⁠  ⁠A ₹250 exchange shipping fee will be charged for dispatching the replacement.
•⁠  ⁠We recommend using a reliable courier service, as Ikaa is not responsible for products lost or damaged during return transit.

Step 3: Receive Your Exchange

•⁠  ⁠Once the returned product reaches us and passes our quality check, the replacement will be dispatched within 7–8 business days.
•⁠  ⁠If the requested size is unavailable, store credit will be issued instead.

Store Credit

•⁠  ⁠Store credit is issued for the product value only.
•⁠  ⁠Valid for 3 months from the date of issue.
•⁠  ⁠Non-refundable and non-transferable.
•⁠  ⁠Cannot be redeemed for cash.
•⁠  ⁠Any unused balance will not be carried forward.

Non-Exchangeable Items

The following are final sale and cannot be exchanged:

•⁠  ⁠Custom-made or customised pieces
•⁠  ⁠Discounted and sale items
•⁠  ⁠Items showing signs of wear, stains, scents, damage, or alteration

Damaged / Incorrect Products

Received a product that is damaged, defective, or incorrect?

Please notify us within 48 hours of delivery at [orders@shopikaa.in] with clear images of the product and packaging.

If approved, we will arrange a replacement or store credit.

Alterations

We do not offer alterations on any orders. For fit concerns, you may request a size exchange as per the policy above.

Important

Ikaa reserves the right to decline exchanges that do not meet the conditions outlined above.