These Terms and Conditions govern the use of this website and the agreement that operates between you and Ikaa Apparels LLP (hereinafter referred to as “Ikaa”, “we”, “us”, “our” or “the Vendor”). These Terms set out the rights and obligations of all users (hereinafter referred to as “you” / “your”) and those of Ikaa in relation to the goods and services offered by us through this website www.shopikaa.in or any of the other websites to which we may link (hereinafter collectively referred to as the “Ikaa Services”).

By using this website or placing an order through it, you consent to be bound by these Terms and our Privacy Policy. These Terms may be amended from time to time, and you are requested to read them carefully before placing any order.

If you have any questions regarding these Terms or the Privacy Policy, you may contact us through our website or by email.

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INTRODUCTION

Ikaa is a property of Ikaa Apparels LLP, and the brand name, logo, trade dress, product designs, content, and associated intellectual property are owned exclusively by Ikaa Apparels LLP.

Ikaa is committed to creating timeless, comfortable, and thoughtfully designed fashion pieces. Our collections are produced with a focus on quality, versatility, and local craftsmanship.

INTELLECTUAL PROPERTY RIGHTS

The website www.shopikaa.in is owned and operated by Ikaa Apparels LLP. All products, designs, illustrations, images, text, graphics, layouts, logos, trademarks, and other content displayed on this website are the intellectual property of Ikaa Apparels LLP.

Nothing contained on this website shall be construed as granting any licence or right to use any trademark, trade name, design, copyright, or other intellectual property without the prior written consent of Ikaa Apparels LLP.

You may not copy, reproduce, distribute, modify, transmit, publish, display, sell, resell, or exploit any content or product from this website for any commercial purpose. Any unauthorised use of the intellectual property appearing on this website shall be dealt with in accordance with applicable laws of India.

You acknowledge that your use of the contents on this website is for personal and non-commercial use only.

SECURITY AND PRIVACY POLICY

Ikaa values your privacy and is committed to protecting your personal information. By visiting or using this website, you agree to our Privacy Policy.

1. Security

We maintain reasonable electronic and procedural safeguards designed to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security of information transmitted through the website.

2. Collection of Personal Information

We may collect information including, but not limited to, your name, billing and shipping address, email address, mobile number, payment method, IP address, and other order-related information when you make a purchase or interact with our website.

We do not collect or store your full credit or debit card details on our website. Such information is processed by authorised third-party payment partners.

3. Use of Personal Information

We may use your personal information for the following purposes:
    •    to process and fulfill your orders
    •    to communicate with you regarding your purchases
    •    to respond to customer service queries
    •    to improve our website, products, and services
    •    to send you marketing or promotional communication, subject to your preferences
    •    to detect fraud, misuse, or unlawful activity
    •    to comply with legal or regulatory obligations

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with service providers, logistics partners, payment gateways, technology providers, and other third parties engaged by us strictly for the purpose of operating our business and servicing your orders. Such parties are expected to handle the information confidentially and only for authorised purposes.

5. Cookies

This website may use cookies and similar technologies to enhance user experience, analyse website traffic, and improve our services. You may modify your browser settings to disable cookies, although this may affect certain website functions.

6. Your Obligations

You agree to provide accurate, current, and complete information when using the website or placing an order. You agree not to misuse the website or interfere with its functionality, integrity, or security.

7. Updates

We reserve the right to update or modify this Privacy Policy from time to time by posting the revised version on the website.

ORDERS

This website offers products for sale within India. By placing an order, you agree that all information provided by you is accurate and complete.

All orders placed through the website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion, including in cases involving pricing errors, product unavailability, suspected fraud, or any other reason deemed appropriate by us.

Once an order is placed, it cannot be cancelled, modified, or refunded, except as expressly provided under our applicable policies.

PAYMENTS

All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise specified.

We accept payment through authorised payment methods made available at checkout, which may include:
    •    credit cards
    •    debit cards
    •    net banking
    •    UPI
    •    wallets and other approved digital payment methods

Payment must be completed at the time of placing the order unless a partial payment or other payment arrangement is expressly offered by us.

If your payment is declined, you should verify your payment details with your issuing bank or contact us for assistance.

Any amount paid towards an order, whether partial or full, shall be governed by our Refund Policy and other applicable policies.

SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the timelines indicated on the website or communicated to you. However, delivery timelines are estimates only and may vary based on location, logistics, product availability, operational constraints, or circumstances beyond our control.

Ikaa shall not be liable for delays caused by courier partners, force majeure events, governmental actions, natural events, strikes, or any circumstances beyond our reasonable control.

In the event that we are unable to complete delivery of an order, the matter shall be handled in accordance with our applicable policies.

Risk in the product shall pass to you upon delivery.

RETURNS, EXCHANGES AND REFUNDS

Due to the exclusive and limited nature of our collections, all sales are final.

We do not offer cancellations or refunds once an order has been placed, except where expressly approved by Ikaa in accordance with our applicable policies.

Exchanges

We offer size exchanges only, subject to the conditions set out in our Return & Exchange Policy. Exchanges are applicable only for the same product in a different size and are not available for different styles, products, or designs.

Damaged / Defective / Incorrect Products

If you receive a damaged, defective, or incorrect product, you must notify us within the timeline specified in our Return & Exchange Policy. Any such request shall be subject to verification and approval by our team.

Customised and Discounted Orders

All customised and discounted items are final sale and are not eligible for exchange, return, or refund.

For full details, please refer to our separate Return & Exchange Policy and Refund Policy, which form part of these Terms.

COMMUNICATIONS

When you provide your email address, mobile number, or other contact details to us, you consent to receive communications from us by email, SMS, WhatsApp, or phone call with respect to your orders, account activity, customer support, service-related updates, and other relevant information.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This website and all content, products, and services made available through it are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Ikaa disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, availability, and non-infringement.

While we endeavour to ensure that product descriptions, images, pricing, and other information on the website are accurate, errors, inaccuracies, or omissions may occur. We reserve the right to correct any such errors and to update information or cancel orders where necessary.

To the fullest extent permitted under applicable law, Ikaa shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with the use of the website, the purchase of products, delay in delivery, website interruptions, or any reliance placed on the website content.

In any event, our total liability to you shall not exceed the amount actually paid by you for the relevant product giving rise to the claim.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ikaa Apparels LLP, its partners, directors, officers, employees, representatives, contractors, affiliates, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising out of or in connection with:
    •    your use or misuse of the website
    •    your breach of these Terms
    •    your violation of any applicable law
    •    your infringement of any rights of a third party

TERMINATION

We reserve the right to suspend, restrict, or terminate your access to the website at any time, without prior notice, if we reasonably believe that you have breached these Terms or misused the website.

Upon termination, we may also cancel any pending or outstanding orders at our discretion, subject to applicable law and our policies.

Any provisions of these Terms which by their nature should survive termination shall continue to remain in effect.

COMPLAINTS AND GRIEVANCES

If you have any questions, complaints, or grievances regarding these Terms or your use of the website, you may contact us at:

Email: hello@shopikaa.in
Phone: +91 9326535962 / +91 90046 95143

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with these Terms, the website, or any transaction with Ikaa shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

AMENDMENTS

We reserve the right to amend, modify, or update these Terms at any time without prior notice by posting the revised Terms on the website. Your continued use of the website following such changes shall constitute your acceptance of the revised Terms.